Category: Tech Advancements

Digital technology firms, monopolies, and antitrust actions

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Today’s digital technology industries are characterized by intense degrees of corporate concentration.

Amazon revolutionized access to books and continues to grow its market share of both print books and eBook sales — approaching 50% of print sales and more than 90% of eBook sales.  It is also starting to dominate the sale of many other kinds of goods, and now vigorously seeks a dominant market share in sectors such as grocery retailing and pharmacies. Facebook, which owns 54% of the social media market, is responsible for a great deal of the Internet hate speech and fake news nightmares we face today. Google, which revolutionized the business of search, and now owns 76% percent of that market, seems to manipulate the search engine algorithm for its own commercial benefit.  Apple, which demonstrated that it was possible to design for ease of learning and ease of use and still achieve commercial success, now owns 66% of the tablet market and 22% of the mobile phone market, and seems to manipulate the policies of software distribution on its platforms for its own commercial benefit.

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Should tech support be kept in-house?

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My cell phone is malfunctioning in many ways.  Top four problems: it no longer recognizes my fingerprint; I seem to have misplaced my AppleID, which together with the fingerprint recognition problem, makes it impossible to do many things; it does not sync properly with my laptop; and I have to retype my password many more times a day then is sensible.

So today I tried calling the main downtown Apple store, in the Toronto Eaton Centre, to make an appointment with a “genius”.  In the past, I have reached someone there, or perhaps in Toronto, or at least in Canada, who had some idea of the geography.  Today I first had to fill out a form on my cell phone, which wanted me to choose one its options with a canned support answer on the site.

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Personal space in the age of addictive technology

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Approximately two months ago, I had brunch with a friend and colleague — Fred, not his real name — who I had known for over 40 years.  I had not seen him in six months.  Over the space of an hour, he received at least six calls on his cell phone from family members.  Based on what I could hear of his responses, no interruption dealt with an urgent matter.

Several times a year, I have dinner with dear friends of over 30 years, a vigorous professional couple in their 70s with accomplishments in the arts, the sciences, and public service.  Ann — also not her real name — is constantly using her phone to google for facts that will contribute to the conversation.  Her fact-checking is typically interesting, but is there a cost?

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