Ben Shneiderman is an Emeritus Distinguished University Professor in the Department of Computer Science at the University of Maryland, and a much-honoured pioneer in the field of Human-Computer Interaction. His recent book, Human-Centered AI, is a valuable contribution to the literature discussing challenges for the appropriate use of artificial intelligence and proposing approaches and steps to achieve a safer and more humane future incorporating the likely increased use of AI.
Although there is much that I could discuss, I shall focus primarily on Part 3, Design Metaphors, and Part 4, Governance Structures.
Emerging—and existing—technologies are bringing us closer to the brink. And even if they turn out to be more benign, envisioning some technological advance as our salvation will waste precious time as the ecosystems upon which we rely move closer to collapse and the violent forces of authoritarianism gain power.
All technology, from hammers and hummers to routers and killer robots, is intended to increase power: to do something cheaper, easier, faster, with more entertainment value, with stronger impact, at greater distances, in more places, or with greater stealth. Technological power, like economic, political, cultural, institutional, or physical power, is distributed unevenly. It tends to be accumulated by people and organizations who already have too much. Algorithmic power has accelerated those differences; the computer has helped create today’s staggering economic divide. Many of the world’s richest people gained their fortunes through such algorithms, and it is their ideologies as well as the computer systems themselves that are taking us in dangerous directions.
Digital technologies for learning, health, politics, and commerce have enriched the world. Digital heroes like Sir Tim Berners-Lee, Batya Friedman, Alan Kay, JCR Licklider, and Joe Weizenbaum have blazed trails. Yet there is trouble. We depend upon software that nobody totally understands. We are vulnerable to cyberterrorism. Privacy is overrun by surveillance capitalism.Totalitarian control advances. Daily internet news matching our beliefs makes it hard to tell true from false. People are addicted to devices. Jobs disappear without social safety nets. Digital leviathans threaten to control all commerce. Our values are threatened.
There are risks of premature use of AI in domains such as health, criminal justice, senior care, and warfare. Much current AI is unreliable, without common sense, deceptive in hiding that it’s an algorithm, unable to explain decisions, unjust, neither accountable nor responsible, and untrustworthy.
The number of seniors is growing rapidly worldwide. The population of adults aged 60 years and over will grow from 901 million in 2015 to 1.4 billion in 2030 and 2.1 billion in 2050. The number of ‘oldest old’ — those aged 80 years and older — will grow from 125 million in 2015 to 434 million in 2050. Declining birth rates reduce the Caregiver Support Ratio, the ratio of available caregivers to those who need care, hence adequate care for older adults is often lacking.
In the USA, the number of potential family caregivers aged 45 to 64 divided by the number of oldest old is projected to decline from more than seven in 2010 to less than three by 2050. It is hard to find and train good paid caregivers — many are ‘imported’ from other countries such as the Philippines. Hence there are too few people to care for growing numbers of seniors. Many caregivers are also illegal immigrants; U.S. policies made the situation there worse. The problem is more dire in some other countries. Japan’s population aged 65 and over is projected to grow from a current level of 25% to 40% by 2055. The country will need to add one million senior care workers and nurses by then.
In a recent blog, I discussed digital technology’s contribution to the environmental apocalypse, with massive amounts of energy being used in three ways: (1) to manufacture digital technologies; (2) to operate them; and (3) to dispose of and replace them with newer versions.
Electronic waste (e-waste) occurs when repair of electrical and electronic equipment (EEE) is impossible or undesirable and where devices are discarded thoughtlessly. A 2020 estimate of the amount of e-waste produced in the world was 54 million metric tons, which amounts to 7.3 kg fo every person in the world. Who would have predicted that the figure would be so high? The amount is doubling every 16 years. Asia generates the greatest quantity, followed by the Americas and Europe, which also produces the most per person.
Recent increases in hurricanes, flooding, heat waves, fires, and drought are signs that the world is coming closer to irreversible damage.For example, scientists recently predicted that an Antarctic ice shelf holding up the huge Thwaites Glacier could collapse within 3 to 10 years, leading to the glacier sliding into the ocean and raising sea levels worldwide by more than 2 feet.
What is digital technology’s contribution to the environmental apocalypse? Energy is used in three ways: (1) to manufacture digital technologies; (2) to operate them; and (3) to dispose of and replace them with newer versions.
In a recent blog, I suggested that we have finally lost patience with Facebook after new revelations by whistleblower Frances Haugen and the Wall Street Journal. Leaked documents show that FB knows that almost six million VIPs are given special dispensation to violate their content standards; criminals use FB to recruit women, incite violence against ethnic minorities, and support government action against political dissent; Instagram is toxic to many young girls, contributing to poor self-image, mental health, and suicidal thoughts; the firm relaxed its safeguards too soon after the U.S. election, contributing to the January 6 riot; and FB is incapable of suppressing election and vaccine misinformation.
My blog post of May 18 suggested that some of the COVID-forced changes in work will survive past-COVID: “Large companies will shrink their office space footprint. Landlords will suffer economically, spaces will be vacant, and prices will drop. Many employees will work at home far more frequently than they did pre-pandemic. Many employees will no longer have a permanent desk; rather, they will grab a free desk when they are in the office. There will be less business travel, with more business conducted via teleconference.Progressive conferences will allow for both on-site and virtual attendance. Reductions in travel by [land and air will help] the environment.”
Technologists are creating increasingly more sophisticated digital technologies capable of monitoring us.
The most mature technology is that of RFID tags.Now as small as grains of rice, RFID tags typically track the location and movement of items through an assembly line, warehouse, store, or library. The tags can also be attached to personal possessions such as clothing, passports, or cash. RFID tags can be and are implanted in animals in order to track them in the wild. This is not now done to humans, although people may be carrying items with RFIDs and be tracked without realizing it.
Other location tracking uses the Global Positioning System(GPS) of satellites. It allows mobile devices to know where on earth they are located, and also allows location tracking on those devices, and hence to monitor the whereabouts of a person carrying the phone. A chilling example of this occurred in a political protest in Ukraine in January 2014, when individuals who were in the barricaded city centre of Kiev received text messages saying ‘Dear subscriber, you are registered as a participant in a mass disturbance’.
My blog post of February 11 shared the account of four people who, despite COVID, have preserved and in some cases enhanced family connections and communication through the use of teleconferencing technologies. This essay will look at the present and future of distance collaboration for work.
It has not been easy, especially for couples who both have jobs and who have school-age children at home. There have been severe stresses in maintaining concentration and balancing work time; periods helping children with schoolwork; and time for chores, exercise, play, and being alone.