The age of surveillance capitalism

There is still time to buy a substantive book for the thoughtful techie or concerned citizen in your life.  Allow me to recommend two choices that were published in 2019.  One good option is my wide-ranging textbook Computers and Society: Modern Perspectives, enough said ….  But an unbiased choice is Shoshana Zuboff’s monumental The Age of Surveillance Capitalism.  The author signals her intentions with the book’s subtitle: The Fight for a Human Future at the New Frontier of Power.

Zuboff, the Charles Edward Wilson Professor Emerita, Harvard Business School, defines and describes surveillance capitalism (p. 8):

Read More »

Digital technology firms, monopolies, and antitrust actions

Today’s digital technology industries are characterized by intense degrees of corporate concentration.

Amazon revolutionized access to books and continues to grow its market share of both print books and eBook sales — approaching 50% of print sales and more than 90% of eBook sales.  It is also starting to dominate the sale of many other kinds of goods, and now vigorously seeks a dominant market share in sectors such as grocery retailing and pharmacies. Facebook, which owns 54% of the social media market, is responsible for a great deal of the Internet hate speech and fake news nightmares we face today. Google, which revolutionized the business of search, and now owns 76% percent of that market, seems to manipulate the search engine algorithm for its own commercial benefit.  Apple, which demonstrated that it was possible to design for ease of learning and ease of use and still achieve commercial success, now owns 66% of the tablet market and 22% of the mobile phone market, and seems to manipulate the policies of software distribution on its platforms for its own commercial benefit.

Read More »

The tweetocracy

A session at the New Yorker Festival this past weekend discussing how history will judge Trump got me thinking again about media, tweeting, and Donald J. Trump.

Media play a huge role in politics. Here are some examples. In the medium of a large enclosed space filled with people, Adolf Hitler was able to whip crowds to a frenzy. Franklin Delano Roosevelt in his radio fireside chats reassured Americans that they could and would survive the economic hardships of the Great Depression. Winston Churchill’s stirring oratory during World War II lifted the spirits of people in Great Britain despite the Germans’ intense aerial bombardment.  John F Kennedy‘s photogenic and relaxed television manner when contrasted with Richard Nixon’s swarthy scowling played a huge role in his victory in the 1960 US presidential election.  Finally, Ronald Reagan’s commanding performances in televised addresses and his style of speaking to Americans in ways that they could understand and could trust justified his being called “the great communicator“.

Read More »

Sales Support No More

In a previous blog, I spoke about outsourcing, and the trade-offs for both companies and consumers, given the practise of many companies to outsource customer support globally. Here I shall speak about a related issue — the current tendency of most companies to skimp on or omit human customer support altogether. I shall illustrate this by describing three hours I spent yesterday and today trying to find a nearby store that had a USB-C to VGA converter for my Mac laptop.

Read More »

Must computer science students learn about ethics?

My textbook — Computers and Society: Modern Perspectives — may be used in a variety of courses and contexts, but is intended primarily for use by Computer Science (CS) Departments, as they attempt to educate and train tomorrow’s software professionals, managers, and IT leaders. If we want to monitor how well departments are doing this job, we should ask is if they are sensitizing their students to the ethical responsibilities of the profession. It is useful to contrast the attitudes and performance of CS Departments, typically situated in science faculties, with departments in Faculties of Engineering.

Concern over ethics in Engineering began after several major disasters late in the 19th century and early in the 20th century, notably several bridge failures and the Boston molasses disaster, in which a flood or molasses wreaked havoc on nearby building and train systems.  There already had been created professional societies such as the American Society of Civil Engineers and the American Institute of Electrical Engineers.  These societies then moved quickly to introduce Codes of Ethics and requirements for licensing and accreditation, which ultimately caused university departments and faculties to include some learning about and practice with ethical concerns as part of their curricula.  A later development was the creation in 1954 by the National Society of Professional Engineers of a Board of Ethical Review.

Read More »

Should tech support be kept in-house?

My cell phone is malfunctioning in many ways.  Top four problems: it no longer recognizes my fingerprint; I seem to have misplaced my AppleID, which together with the fingerprint recognition problem, makes it impossible to do many things; it does not sync properly with my laptop; and I have to retype my password many more times a day then is sensible.

So today I tried calling the main downtown Apple store, in the Toronto Eaton Centre, to make an appointment with a “genius”.  In the past, I have reached someone there, or perhaps in Toronto, or at least in Canada, who had some idea of the geography.  Today I first had to fill out a form on my cell phone, which wanted me to choose one its options with a canned support answer on the site.

Read More »

Unsafe software

Most of the recent attention about risks arising from the use of digital technologies has focused on security, including concerns over data breaches and Russian election hacking; privacy, as revelations about misuse of Facebook data have accelerated in number; and AI, because we have become aware of life-or-death decisions that are increasingly being placed in the hands of bots and robots, as, for example, in their roles in autonomous vehicles and weapons.

Yet there are risks with other technology that we regard as mature and benevolent.  Consider, for example, software that assists pilots in guiding, stabilizing, and landing airplanes.  Most recently, these risks have become apparent in the case of the Boeing 737 Max.  There were two crashes with many fatalities, one in Indonesia in October 2018, the other in Ethiopia in early March 2019.

Read More »

Deep fakes for manipulating elections

People generally agree that the Russians have for at least three years been election hacking, notably in the US 2016 presidential election, but also in other parts of the world, as well as in important votes such as the UK referendum on Brexit.  What happened in the US election was substantiated as early as in a January 2017 by a report from US intelligence agencies, and as recently as March 2019 by the Mueller Report.  These reports, and the landmark 2018 book Cyberwar by Professor Kathleen Hall Jamieson, assert convincingly that this interference did in fact help to elect Donald Trump.

Read More »